Barrows Insurance Agency was founded in 1977 by matriarch, Janice Barrows, right in her own living room. Having worked as an assistant to a local insurance agent for many years, Janice, at age 48, decided to start her own agency with just one customer and the desire to run a business using a very simple mantra – "be there for your customers when they need you."
Jay Barrows joined his mother in 1994 handling sales and expanding services offered. Shortly thereafter, Rob Barrows came on board and managed the day-to-day operations and a small support staff. Today, Jay Barrows serves as President and Owner and now has three of his own children in the business Colby, Chris and Caitlin. Barrows Insurance Agency is full-service agency offering auto insurance, homeowners insurance, business insurance, and employee health benefits, in addition to specialty coverages such as motorcycle insurance, renters insurance, classic car insurance, and umbrella insurance.
The idea of philanthropy as a marketing tool just doesn't exist at Barrows. Barrows believes that 'giving back' is a responsibility of a small local business. It just isn't enough, to have bricks and mortar on a main street. A business must invest in the community. Barrows donates thousands of dollars funds and/or resources to hundreds of organizations across many area towns. The Barrows Family is community leaders. Jay serves on the Boards of the Tri-Town Chamber of Commerce, North Easton Savings Bank, Hockomock Area YMCA and Downtown Business Association; perhaps the group of which Barrows is most fond. Colby is the current President of the Rotary Club of Mansfield. Caitlin is active on the Downtown Business Association.
Barrows has earned the working respect of the major insurance carriers in Massachusetts. The agency has been recognized year after year with Readers' Choice Awards, a coveted nod by customers through a survey of local newspaper readers.
At Barrows, when the phones ring, a person answers them. When a customer walks through the front door, they are greeted with a smile. Barrows delivers modern products and services with old fashioned good service. Barrows takes pride in treating customers as people, not just policies. For the Barrows family, it's personal.